Without its team of world-class technologists, the Cybba office is just another trendy, converted warehouse with exposed brick. Cybba builds teams of innovative, analytical, and tenacious tech professionals to breathe life into every aspect of the company’s operations. Each individual elevates Cybba’s services from simply digital to truly transformational.
Our first employee spotlight of the year and the new decade is Austin Zeliff. Austin is Cybba’s first ever Onboarding Manager, was formerly an Account Manager, and was recently voted Mr. Congeniality AND Best Attitude by his peers. What a guy!How long have you been in this position?
Since February 2019- almost 1 year!
How did you start at Cybba and what made you want to join?
I had just gotten back from briefly living in London and was looking for a job. When a role on the Cybba account management team opened up, my friend, (now co-worker) Julia, referred me. She thought it would be a good fit and the rest is history!
What tips would you give an Account Manager entering the industry?
Learn to work with all the different teams at your company. Account managers often have to work with all the internal teams (sales, design, tech, adops), and then relay information to the client. The best way to do this is to learn how the other teams operate and figure out how you can best collaborate with them.
What do you enjoy the most about your role?
Working with so many different people- both internally and externally! I’ve always loved working with others, so this job is perfect for helping my clients’ business needs and working within my own team.
What is something that most people don’t know about you?
I’ve never broken a bone, but I have cracked my skull open.
Yikes. What brands or companies do you admire?
Wendy's and Chipotle are two of my favorite restaurants (not kidding) AND they both have great social media strategies. They helped start the trend of big brands interacting with individual customers directly via social media. They’re genuinely funny and up to date with the current trends and meme culture. It’s all a little overplayed now that every other brand has joined in, but they were first to do it and the best at it.
What is your favorite place in Boston?
Border Café! It’s a great Tex-Mex restaurant in Harvard Square (which is technically in Cambridge and not Boston…).
We'll allow it. What are you currently binge-watching?
Nothing other than re-runs of SNL now that I’ve finished Broad City and New Girl for the millionth time. Please help! I need suggestions!
(Readers, do offer some TV recs in comment section below!)
How has Cybba helped in your career development?
Cybba helped me learn what it means and how to be ‘client-facing’. I have become much more comfortable talking to clients on a day-to-day basis and holding in-person meetings. It’s hard not to get nervous when speaking in front of clients, but repetition is the only way to get better at it!
What do you find to be the most challenging about working at Cybba?
We’re still a small company, so things move fast. There’s no such thing as a ‘slow day.’ We’re always working on new stuff, so you have to keep up!
What has been your proudest moment at Cybba?
Being asked to become the Onboarding Manager – a new role at the company. I was proud to be trusted with developing a new position and figuring out what the responsibilities would be!
If you could switch your job with anyone else within Cybba, whose job would you want?
I like my job! But if I had to switch I would probably join the Tech team. I have a very basic knowledge of coding, but I’d really like to learn more coding languages and how to use them properly. Coding is a super valuable skill.